# Every enquiry answered. Even when you’re on a job.

Kohmera sets up the systems that capture every enquiry, reply straight away, keep track of it and follow up, so fewer customers slip away to whoever answered first.

## Sound familiar?

- Enquiries arrive by email, text, DM and voicemail.
- You reply a day late and they’ve booked someone else.
- Quotes go out and nobody follows up.
- Happy customers never get asked for a review.

## What we set up.

- **One place for every enquiry** Website forms, WhatsApp, email: collected together, with the details you need.
- **An instant, human-sounding reply** The customer knows you got it and what happens next.
- **Quote requests with photos** The job details and pictures arrive before you call back.
- **A simple lead list** Every enquiry and where it stands: new, quoted, booked, done.
- **Follow-up that happens on its own** A friendly nudge after a quote, on time, every time.
- **Review requests** After the job, a one-tap way to leave a Google review.

## How it flows.

1. Customer enquires
2. Instant reply
3. You’re notified
4. Lead tracked
5. Follow-up sent
6. Review requested

## Built by Kohmera, running now.

- **Mowatt Tours** Tourism · Ocho Rios & Montego Bay, Jamaica A trip planner that writes the customer’s WhatsApp message for them, with the tour, date and group size filled in.
- **Soulraven Studios** Beauty & tattoo · Kingston, Jamaica A tattoo request builder that sends a complete brief (idea, placement, size, style) straight to WhatsApp.

## Ready-made, with a monthly price.

Common versions of this come packaged. Anything else is quoted before we start.

- Quoting jobs over the phone? **Quote requests with photos** The job details and photos arrive before you call back. +$9 USD/month
- Happy customers, but few reviews? **More Google reviews, less asking** A one-tap review link and a counter card that asks for you. +$19 USD/month
- Quiet months? **Bring past customers back** Friendly seasonal emails that bring past customers back. +$29 USD/month

## Questions.

[Back to Automation](https://www.kohmera.com/automation/)

### Will the automatic replies sound like a robot?

Not if we do it right. Replies are written in your voice, short and specific, and they tell the customer exactly what happens next.

### Does it work with WhatsApp?

Yes. Many of the businesses we work with run on WhatsApp, so we build around it: pre-filled messages, clear details and nothing lost.

### Do I need a CRM?

Not necessarily. Many small businesses just need one clean list of leads and where each one stands. If you already use a CRM, we connect to it.

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Kohmera builds small-business websites before the owner pays, then hosts, manages, measures and keeps improving them for one monthly price. It also automates repetitive business work and provides bookkeeping support. Caribeam Inc., trading as Kohmera, Kitchener, Ontario, Canada. Contact: hello@kohmera.com. See your website before you pay: https://www.kohmera.com/see-my-website/

Source: https://www.kohmera.com/automation/lead-automation/